{"id":536,"date":"2017-07-12T14:15:22","date_gmt":"2017-07-12T12:15:22","guid":{"rendered":"https:\/\/www.antenno.com\/5-gouden-tips-feedbackcultuur\/"},"modified":"2023-01-27T09:44:52","modified_gmt":"2023-01-27T08:44:52","slug":"5-gouden-tips-feedbackcultuur","status":"publish","type":"post","link":"https:\/\/www.antenno.com\/en\/5-gouden-tips-feedbackcultuur\/","title":{"rendered":"5 gouden tips voor een gedragen feedbackcultuur"},"content":{"rendered":"<style>#kt-layout-id_6e91fe-9c > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_6e91fe-9c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_6e91fe-9c > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_6e91fe-9c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_6e91fe-9c > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_6e91fe-9c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_6e91fe-9c\" class=\"kt-row-layout-inner kt-layout-id_6e91fe-9c\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-widest kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_5cb1a6-30 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_5cb1a6-30 > .kt-inside-inner-col,.kadence-column_5cb1a6-30 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_5cb1a6-30 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_5cb1a6-30 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_5cb1a6-30 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_5cb1a6-30 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_5cb1a6-30{position:relative;}@media all and (max-width: 1024px){.kadence-column_5cb1a6-30 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_5cb1a6-30 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}.wp-block-kadence-column.kadence-column_5cb1a6-30 > .kt-inside-inner-col{margin-right:0%;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_5cb1a6-30\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_0a62ae-a5, .wp-block-kadence-advancedheading.kt-adv-heading_0a62ae-a5[data-kb-block=\"kb-adv-heading_0a62ae-a5\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_0a62ae-a5 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_0a62ae-a5[data-kb-block=\"kb-adv-heading_0a62ae-a5\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_0a62ae-a5 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_0a62ae-a5[data-kb-block=\"kb-adv-heading_0a62ae-a5\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading_0a62ae-a5 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_0a62ae-a5\">Tip 1: Cre\u00eber draagvlak door key influencers \u00e9n attitude: \u2018walk the talk\u2019<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Een verandering kan je bottom-up laten leven door van bij het begin&nbsp;<strong>key influencers<\/strong> te betrekken in het proces. Ook bij het <strong>installeren van een feedbackcultuur<\/strong> is dat zo. Bezin je als bedrijf over \u2018wie zet ik op de bus\u2019. Want de tijd dat verandering door \u00e9\u00e9n persoon ergens hoog in het bedrijf getrokken wordt, da\u2019s pass\u00e9.<\/p>\n\n\n\n<h2 class=\"h3 wp-block-heading\">Tip 2: Neem tijd om de feedback- en coachings<u><a href=\"https:\/\/www.antenno.com\/waarom-is-het-relevant-om-uw-organisatiecultuur-te-benoemen\/\">cultuur<\/a><\/u> te kweken<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Eerlijk is eerlijk: een feedback- en coachingscultuur injecteren lukt alleen wanneer daar tijd voor wordt gemaakt. Tussen de soep en de patatten - of in dat gaatje tussen die meeting met een klant en de lunch door - lukt het niet. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.antenno.com\/change-trajecten-vragen-om-change-agents-in-huis\/\"><strong>Voorzie de nodige tijd<\/strong> om mensen mee te nemen in het verhaal.<\/a> Schaaf hun kennen en kunnen bij. Pas wanneer het geven van feedback ervaren wordt als een <strong>routine<\/strong>, kan je pas spreken van een cultuur.<\/p>\n\n\n\n<h2 class=\"h3 wp-block-heading\">Tip 3: Bouw goede structuren en&nbsp;stem je interne processen&nbsp;af<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Aandacht is niet de enige noodzakelijke randvoorwaarde voor het installeren van een coachings- en feedbackcultuur. Er moeten ook <strong>dragende structuren<\/strong> zijn: instrumenten die het mogelijk maken om feedback te geven en medewerkers aan te moedigen, op een eenvoudige en laagdrempelige manier. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jaarlijkse evaluaties zijn niet meer van deze tijd. <strong>Continue interactie met gerichte feedback is de toekomst<\/strong>. Antenno kan je helpen bij het opzetten van digitale platformen die dat mogelijk maken.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column_de8a43-f8 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_de8a43-f8 > .kt-inside-inner-col,.kadence-column_de8a43-f8 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_de8a43-f8 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_de8a43-f8 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_de8a43-f8 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_de8a43-f8 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_de8a43-f8{position:relative;}@media all and (max-width: 1024px){.kadence-column_de8a43-f8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_de8a43-f8 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_de8a43-f8\"><div class=\"kt-inside-inner-col\"><style>.kb-image_a2691f-e1 .kb-image-has-overlay:after{opacity:0.3;}<\/style>\n<figure class=\"wp-block-kadence-image kb-image_a2691f-e1 size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.antenno.com\/wp-content\/uploads\/2017\/07\/IMG_4190-1-1024x768.jpg\" alt=\"\" class=\"kb-img wp-image-2460\" srcset=\"https:\/\/www.antenno.com\/wp-content\/uploads\/2017\/07\/IMG_4190-1-1024x768.jpg 1024w, https:\/\/www.antenno.com\/wp-content\/uploads\/2017\/07\/IMG_4190-1-300x225.jpg 300w, https:\/\/www.antenno.com\/wp-content\/uploads\/2017\/07\/IMG_4190-1-768x576.jpg 768w, https:\/\/www.antenno.com\/wp-content\/uploads\/2017\/07\/IMG_4190-1-1536x1152.jpg 1536w, https:\/\/www.antenno.com\/wp-content\/uploads\/2017\/07\/IMG_4190-1-2048x1536.jpg 2048w, https:\/\/www.antenno.com\/wp-content\/uploads\/2017\/07\/IMG_4190-1-scaled.jpg 2560w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption>Feedback? Altijd beginnen met de basics (Verbeke Foundation, Stekene).<\/figcaption><\/figure>\n\n\n<style>.wp-block-kadence-spacer.kt-block-spacer-_e4664c-b3 .kt-block-spacer{height:30px;}.wp-block-kadence-spacer.kt-block-spacer-_e4664c-b3 .kt-divider{border-top-width:1px;height:1px;border-top-color:#eee;width:80%;border-top-style:solid;}<\/style>\n<div class=\"wp-block-kadence-spacer aligncenter kt-block-spacer-_e4664c-b3\"><div class=\"kt-block-spacer kt-block-spacer-halign-center\"><hr class=\"kt-divider\"\/><\/div><\/div>\n\n\n\n<h2 class=\"h3 wp-block-heading\">Tip 4: Schakel een multidisciplinair team in tijdens het proces: bouw bruggen.<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Een bedrijfs- of organisatiestructuur bijsturen vergt veel verschillende vaardigheden. Er is nood aan <strong>prikkelende communicatie, creatie van draagvlak onder medewerkers en sterke processen en instrumenten<\/strong>. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.antenno.com\/in-huis-verbinden-strategie-uitvoering\/\">De verschillende consultants van Antenno hebben\u00a0expertise in al die domeinen.<\/a>\u00a0En dat is nodig, want alleen door die bruggen te bouwen realiseer je een duurzame gedragsverandering.<\/p>\n\n\n\n<h2 class=\"h3 wp-block-heading\">Tip 5: Feedbackcultuur gaat verder dan \u2018de medewerkers\u2019, betrek ook klanten blijvend in het verhaal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Het uiteindelijke doel van de coachings- en feedbackcultuur is <strong>meer tevreden klanten<\/strong>. Neem mee welke feedback je van klanten wil, wat sleutelmomenten zijn en bespreek met hen in welke mate zij proactief mee richting geven. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Want ook hier: feedback geven en krijgen mag geen \u2018one lucky shot\u2019 zijn, het is een constante.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_97b98d-ae > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_97b98d-ae > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_97b98d-ae > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}#kt-layout-id_97b98d-ae > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_97b98d-ae > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_97b98d-ae > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_97b98d-ae\" class=\"kt-row-layout-inner kt-layout-id_97b98d-ae\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_cbde49-62 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_cbde49-62 > .kt-inside-inner-col,.kadence-column_cbde49-62 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_cbde49-62 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_cbde49-62 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_cbde49-62 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_cbde49-62 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_cbde49-62{position:relative;}@media all and (max-width: 1024px){.kadence-column_cbde49-62 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column_cbde49-62 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_cbde49-62\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_bc460f-ae, .wp-block-kadence-advancedheading.kt-adv-heading_bc460f-ae[data-kb-block=\"kb-adv-heading_bc460f-ae\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_bc460f-ae mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_bc460f-ae[data-kb-block=\"kb-adv-heading_bc460f-ae\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_bc460f-ae img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_bc460f-ae[data-kb-block=\"kb-adv-heading_bc460f-ae\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h2 class=\"kt-adv-heading_bc460f-ae wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_bc460f-ae\">Feedback? We horen het graag.<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_7737d9-d1, .wp-block-kadence-advancedheading.kt-adv-heading_7737d9-d1[data-kb-block=\"kb-adv-heading_7737d9-d1\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_7737d9-d1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading_7737d9-d1[data-kb-block=\"kb-adv-heading_7737d9-d1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_7737d9-d1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading_7737d9-d1[data-kb-block=\"kb-adv-heading_7737d9-d1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading_7737d9-d1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_7737d9-d1\">We passen de theorie graag meteen toe in de praktijk<\/p>\n\n\n<style>.wp-block-kadence-advancedbtn.kb-btns_7160d9-8c{gap:var(--global-kb-gap-xs, 0.5rem );justify-content:center;align-items:center;}.kt-btns_7160d9-8c .kt-button{font-family:Sora;font-weight:400;font-style:normal;}.kt-btns_7160d9-8c .kt-btn-wrap-0{margin-right:5px;}.wp-block-kadence-advancedbtn.kt-btns_7160d9-8c .kt-btn-wrap-0 .kt-button{padding-left:20px;padding-right:20px;padding-top:8px;padding-bottom:8px;color:#fff8ef;font-size:13px;background:#5b77ec;border-style:solid;}.wp-block-kadence-advancedbtn.kt-btns_7160d9-8c .kt-btn-wrap-0 .kt-button::before{display:none;}.wp-block-kadence-advancedbtn.kt-btns_7160d9-8c .kt-btn-wrap-0 .kt-button:hover, .wp-block-kadence-advancedbtn.kt-btns_7160d9-8c .kt-btn-wrap-0 .kt-button:focus{background:#53cd92;}<\/style>\n<div class=\"wp-block-kadence-advancedbtn kt-btn-align-center kt-btn-tablet-align-inherit kt-btn-mobile-align-inherit kt-btns-wrap kt-btns_7160d9-8c text-xl\"><div class=\"kt-btn-wrap kt-btn-wrap-0\"><a class=\"kt-button button kt-btn-0-action kt-btn-size-custom kt-btn-style-basic kt-btn-svg-show-always kt-btn-has-text-true kt-btn-has-svg-false kb-btn-global-inherit wp-block-button__link\" href=\"https:\/\/www.antenno.com\/contact\/\" style=\"border-radius:30px;border-width:0px\"><span class=\"kt-btn-inner-text\">Laat het ons weten<\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Tip 4: Schakel een multidisciplinair team in tijdens het proces. Bouw bruggen.<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","ngg_post_thumbnail":0,"footnotes":""},"categories":[85,94,95,89,93],"tags":[],"class_list":["post-536","post","type-post","status-publish","format-standard","hentry","category-communicatie","category-cultuur","category-leiderschap","category-organisatieontwikkeling","category-transitiemanagement"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ANTENNO | 5 gouden tips voor een gedragen feedbackcultuur<\/title>\n<meta name=\"description\" content=\"Een feedback- en coachingscultuur implementeren vergt een strategie, structuren en instrumenten. 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